Emergency: 0722 - 538762 || 0732 - 421755 | Kapsoya, Eldoret |
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Healing with Compassion, Care with Dignity

Patient Information

Everything you need to know before, during, and after your visit to St. Mary's Medical Centre – Kapsoya.

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Schedule your visit online

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Request Records

Access your medical records

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Ask a Question

Get answers from our team

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Call Us

Speak to a representative

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Before Your Visit

Prepare for your appointment at St. Mary's Medical Centre

01

What to Bring

  • ✓ National ID or Passport
  • ✓ SHA Card or NHIF Number
  • ✓ Previous medical records
  • ✓ List of current medications
  • ✓ Emergency contact details
02

How to Prepare

  • ✓ Arrive 15 minutes early
  • ✓ Fast if required for tests
  • ✓ Bring referral letters
  • ✓ List your symptoms
  • ✓ Prepare questions for doctor
03

Emergency Visits

  • ✓ Go directly to Emergency
  • ✓ No appointment needed
  • ✓ 24/7 Trauma Center
  • ✓ Bring emergency contacts
  • ✓ SHA covers emergencies

During Your Visit

What to expect when you arrive at St. Mary's Medical Centre

1

Check-In

Register at reception with your ID and insurance card. Our friendly staff will guide you.

2

Consultation

Meet with your doctor. They will review your history and discuss your health concerns.

3

Tests & Treatment

Get any necessary tests or procedures. Our lab and imaging services are on-site.

4

Pharmacy & Follow-Up

Fill prescriptions at our on-site pharmacy. Book your next appointment if needed.

After Your Visit

Follow-up care and ongoing support at St. Mary's Medical Centre

Medication Management

Take all prescribed medications as directed. Our pharmacy is available 24/7 for refills.

Follow-Up Appointments

Schedule your next visit before leaving. We'll send you a reminder.

Patient Support

Call us anytime with questions. Our team is here to help you recover.

Health Monitoring

Track your progress. We'll help you manage chronic conditions effectively.

Our Insurance Partners

We work with leading insurance providers to ensure you get the care you need

St. Mary's Medical Centre Insurance Partners
Trusted by Kenya's Leading Insurance Providers

Major Insurance Providers

Corporate & Health Partners

SHA Accredited: St. Mary's Medical Centre is a fully accredited Social Health Authority (SHA) facility. We also accept all major private insurance providers including DEFMIS for retired KDF officers. For insurance verification, please contact our patient relations team at 0722 538762.

Visiting Hours

We welcome family members and loved ones to support patients during their stay. Please follow our visiting guidelines to ensure a healing environment for all.

General Wards 10:00 AM – 12:00 PM
4:00 PM – 6:00 PM
Maternity Ward 2:00 PM – 4:00 PM
6:00 PM – 8:00 PM
ICU / HDU 10:00 AM – 11:00 AM
4:00 PM – 5:00 PM
Palliative Care By Appointment Only

Visitor Guidelines: Maximum 2 visitors per patient. Children under 12 must be accompanied by an adult. Please sanitize hands upon entry. Emergency services available 24/7.

24/7 Care

Emergency & Inpatient Services
Available Round the Clock

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Patient Rights & Responsibilities

As a patient at St. Mary's Medical Centre, you have the right to quality care and respect.

Right to Respect

You have the right to be treated with dignity, respect, and compassion regardless of your background or beliefs.

Right to Information

You have the right to know your diagnosis, treatment options, and expected outcomes in a language you understand.

Right to Privacy

Your medical information is confidential. We protect your privacy at all times.

Right to Participate

You have the right to participate in decisions about your care and to refuse treatment.

Right to Complain

You have the right to voice concerns without fear of discrimination or retaliation.

Responsibility to Provide

You are responsible for providing accurate information about your health and history.

Payment Options

We offer flexible payment solutions to make healthcare accessible for everyone.

Insurance

  • SHA (Social Health Authority)
  • Private Insurance Plans
  • Corporate Health Plans
  • NHIF (Legacy)
Accepted

Mobile Money

  • M-Pesa (Paybill)
  • Airtel Money
  • Equitel
Accepted

Cards & Cash

  • Visa / Mastercard
  • Debit Cards
  • Cash Payments
  • Bank Transfers
Accepted

Payment Plans

  • Flexible Payment Plans
  • Installment Options
  • Medical Loans
  • Charity Support
Available

Need help with payment? Our patient relations team can assist you with insurance verification, payment plans, and exploring support options. Call us at 0722 538762 for assistance.

Need Assistance with Your Visit?

Our patient relations team is here to help you navigate your healthcare journey at St. Mary's Medical Centre.

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